Investor Charter​​

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Investor Charter in Respect of Research Analysts

 

A. Vision & Mission

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• Vision: Invest with knowledge and safety.

• Mission: Every investor should be able to invest in the right products based on their needs, monitor their progress, access transparent reports, and achieve long-term financial wellness.​

 

B. Business Conducted by Research Analysts

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• Publishing research reports based on independent analysis.

• Providing unbiased opinions on securities.

• Offering recommendations with appropriate disclosures of financial interest.

• Conducting analysis using only publicly available information.

• Ensuring advertisements comply with SEBI’s Advertisement Code.

• Conducting annual audits.

• Maintaining records of all client/prospective client interactions.

 

C. Services Provided to Investors

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• Onboarding: Sharing terms & conditions, completing KYC for fee-paying clients.

• Disclosures:

  • Business activity, disciplinary history, terms of service, risks, conflicts of interest.

  • Use of Artificial Intelligence tools, if any.

  • Material conflicts in third-party reports.

• During Service Delivery:

  • Equal distribution of research reports to all clients.

  • Confidentiality of unpublished reports.

  • Adherence to disclosed timelines for service delivery.

  • Clear caution when recommending complex/high-risk products.

  • Integrity, honesty, and respect for data privacy.

 

D. Grievance Redressal Mechanism

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Step 1 – Approach Research Analyst

• Investors may lodge complaints directly with Rainbow Money Private Limited.

• Resolution timeline: within 21 working days of receipt.

Step 2 – Approach SEBI

• If unsatisfied, escalate to SCORES 2.0 (SEBI’s web-based grievance redressal system): scores.sebi.gov.in.

• Complaints are reviewed in two levels:

  1. First by RAASB (Research Analyst Administration & Supervisory Body).

  2. Then by SEBI.

Step 3 – Alternative Dispute Resolution

• If not resolved, investors can use the SEBI SMART ODR platform (smartodr.in) for online conciliation/arbitration.

 

Physical Complaints (optional):
Office of Investor Assistance and Education,
SEBI Bhavan, Plot No. C4-A, G Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400051

 

E. Rights of Investors

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• Right to privacy and confidentiality.

• Right to transparent, fair, and equitable treatment.

• Right to adequate and continuing disclosure.

• Right to be informed of timelines for services.

• Right to fair advertising practices.

• Right to be heard and receive satisfactory grievance redressal.

• Right to exit services as per agreed terms.

• Right to caution/guidance when investing in complex or high-risk products.

• Additional rights for vulnerable/differently-abled consumers.

 

F. Responsibilities of Investors (Do’s & Don’ts)

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Do’s

• Deal only with SEBI-registered Research Analysts.

• Verify SEBI Registration Number (full list available at: SEBI Registered RAs).

• Read all disclosures before investing.

• Pay fees through official banking channels or CeFCoM (if opted).

• Retain signed receipts for payments.

• Clarify doubts before acting on recommendations, especially for high-risk products.

• Exercise the right to stop services at any time.

• Provide feedback on services received.

• Report to SEBI if assured/guaranteed returns are offered.

 

Don’ts

• Do not provide funds for investment to the Research Analyst.

• Do not fall for market rumors or misleading advertisements.

• Do not share trading, demat, or bank account credentials.

• Do not get influenced by discounts, gifts, or other inducements.